3rd Party security experts have been working with Heywood Healthcare to restore full functionality. Gardner Magazine will publish an update from Heywood as soon as it is available.
No Update Yet Regarding Cybersecurity Incident at Heywood
There is no update yet from Heywood Healthcare on the Cybersecurity Incident which has affected some services at Heywood Hospital, Athol Hospital, and Heywood Medical Group. Patients are advised to use the Athena portal if there are questions for providers.
Heywood statement made on October 16th: “Earlier this week, Heywood Hospital experienced a network outage that has since been determined to be the result of a cybersecurity incident. Upon discovery, we immediately activated our response protocols and took affected systems offline to protect our network and patients. We are working closely with third-party cybersecurity experts to assess the situation and restore full functionality as quickly and safely as possible.
While certain systems are not currently available, Heywood Hospital, Athol Hospital, and Heywood Medical Group are open and safely caring for patients. If you have an appointment scheduled with a Heywood Medical Group provider this week and need to reach the practice, please use the Athena portal https://192- .portal.athenahealth.com to communicate. If you are unable to access the Athena portal, the answering service is open and will deliver messages to your provider. We appreciate your patience and understanding as we carry out our downtime processes. Protecting your safety and trust remains our top priority. We will continue to provide updates as we learn more.