Gardner Magazine Calls Out Leapfrog for Shocking Bad Practice – We give Leapfrog a Big Fat F
Imagine this: You choose not to participate in a survey so the survey provider decides to just give you a bad grade. Not because they have any evidence. Not because they have any facts. Simply because they want to stick it to you. Doesn’t sound like that could be possible, does it? Well, it apparently happened. One local hospital system, Heywood was a victim of Leapfrog, getting D’s when they weren’t really even graded. They just didn’t choose to participate because they didn’t want to waste valuable staff time or resources on the survey provider. Here’s proof right on Leapfrog’s website, CLICK HERE
We say shame on Leapfrog, and congratulations to Heywood Healthcare which includes Athol Hospital, Heywood Hospital, and Heywood Medical Group for providing excellent patient centered care in the region for over one hundred years. In our opinion, we hope that Heywood and the other hospitals similarly targeted take appropriate legal action for what in our opinion was an egregious attempt to besmirch the reputation of a fine organization which is spending its time on quality, patient-centered care rather than on obviously misleading surveys.
In our opinion, Leapfrog “stuck it to Heywood” simply because Heywood declined to respond to a survey. And that’s just not OK.