Heywood Outage Determined to be the Result of a Cybersecurity Incident – Open and Safely Caring for Patients
Here is a statement from Heywood Hospital released at 5pm on October 16, 2025: “Earlier this week, Heywood Hospital experienced a network outage that has since been determined to be the result of a cybersecurity incident. Upon discovery, we immediately activated our response protocols and took affected systems offline to protect our network and patients. We are working closely with third-party cybersecurity experts to assess the situation and restore full functionality as quickly and safely as possible.
While certain systems are not currently available, Heywood Hospital, Athol Hospital, and Heywood Medical Group are open and safely caring for patients. If you have an appointment scheduled with a Heywood Medical Group provider this week and need to reach the practice, please use the Athena portal https://192-1.portal.athenahealth.com/ to communicate. If you are unable to access the Athena portal, the answering service is open and will deliver messages to your provider. We appreciate your patience and understanding as we carry out our downtime processes.
Protecting your safety and trust remains our top priority. We will continue to provide updates as we learn more.”